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| Below is the details of our service information to let you know our operations more. |
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| Working hours |
| This is our working hours. All our operations, order processing and delivery arrangement is based on this. |
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| How to order |
| All the ways you can place an order to us (new customer should read this first). |
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| How to pay |
| All the pay methods we accept (new customer should read this first). |
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| Hong Kong Delivery Charge |
| Local delivery charges within Hong Kong (including free delivery service area and limitations) |
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| Overseas Delivery Charge |
| Overseas delivery charges, including special notes and limitations |
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If you cannot get help from the information shown here, please check at FAQ or contact us. |
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Our working hours ( Hong Kong time GMT+8 )
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Monday - Friday 09:30 - 14:15, 15:30 - 18:15 (Hong Kong time, GMT +8)
Closed on Saturday, Sunday and Hong Kong public holidays |
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If you want to buy our products in person out of our working hours, we may extend the working hours accordingly based on your request. Please contact us for arrangement. |
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How to order
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You can place an order to us 24-hour a day by e-mail, by fax or at our web site. |
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Web site |
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http://www.teatime.com.hk |
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By e-mail |
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Send an e-mail order |
By fax
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+ 852 8148 6833
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| You can press the following button to download our product catalog. (Please use Adobe© Reader to open and read.) |
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You are also welcomed to place an order by phone within our working hours. |
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By phone |
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+ 852 8200 2480 |
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Your order will be confirmed by e-mail or phone call within 4 working hours.
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How to pay
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Cash on delivery
You can pay the order total by cash at the time of delivery in Hong Kong. |
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Pay by cash deposit / bank transfer in advance
You can pay the order total in advance by bank transfer or cash deposit to our bank account in Hong Kong as follows. |
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Hang Seng Bank 265-275503-001 TEATIME |
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After payment, please contact us with your pay slip and following information. |
1. Order number
2. Billing / Contact name
3. Day-time contact number
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Your order will be arranged for delivery once successful payment is confirmed. |
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PayPal 
You can pay by credit card through Paypal, including Visa, MasterCard, Discover, and American Express. |
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Telegraphic transfer (T/T) in advance
You can pay the order total (excluding all bank charges) in advance by telegraphic transfer (T.T.) to our bank account in Hong Kong as follows. |
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Bank number : |
024 |
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Bank name : |
Hang Seng Bank |
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Bank address : |
83 Des Voeux Road Central, Hong Kong |
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Bank SWIFT code : |
HASEHKHH |
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Account name : |
TEATIME |
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Account number : |
265-275503-001 |
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After payment, please contact us with your pay slip and following information. |
1. Order number
2. Billing / Contact name
3. Day-time contact number
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Your order will be arranged for delivery once successful payment is confirmed. |
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Hong Kong Delivery Charge
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All orders we received on or before 17:00 (Hong Kong time GMT+8) will be processed on the same working day.
In general, ordered products will be delivered to appointed recipient with delivery address in most of the industrial / commercial buildings within 1~2 working days.
If the delivery address is in a non-industrial or non-commercial building, such as residential building, community centre, hospital, school, or shopping centre, etc., delivery time may be delayed for 1~5 working days. If you have any queries on this, please contact us for details. |
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We also provide delivery service on appointed date and time on request. Just contact us by e-mail, fax or phone call for details. Please be reminded that additional charge may be required for this service. |
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District |
Order sub-total |
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Below HK$150 (US$20) |
HK$150 (US$20) or above |
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Industrial & commerical building |
Non industrial & commercial building |
Industrial & commerical building |
Non industrial & commercial building |
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Hong Kong Island ( HK$ ) |
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Aberdeen |
20 |
20 |
0 |
0 |
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Causeway Bay |
20 |
20 |
0 |
0 |
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Central |
20 |
20 |
0 |
0 |
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Chai Wan |
20 |
20 |
0 |
0 |
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North Point |
20 |
20 |
0 |
0 |
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Quarry Bay |
20 |
20 |
0 |
0 |
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Queensway |
20 |
20 |
0 |
0 |
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Sai Wan |
20 |
20 |
0 |
0 |
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Sai Wan Ho |
20 |
20 |
0 |
0 |
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Shau Kei Wan |
20 |
20 |
0 |
0 |
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Tai Koo City |
20 |
20 |
0 |
0 |
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Wan Chai |
20 |
20 |
0 |
0 |
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Wong Chuk Hang |
20 |
20 |
0 |
0 |
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Kowloon ( HK$ ) |
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Cheung Sha Wan |
20 |
20 |
0 |
0 |
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Hung Hom |
20 |
20 |
0 |
0 |
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Kowloon Bay |
20 |
20 |
0 |
0 |
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Kowloon City |
20 |
20 |
0 |
0 |
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Kowloon Tong |
20 |
20 |
0 |
0 |
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Kwun Tong |
20 |
20 |
0 |
0 |
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Lai Chi Kok |
20 |
20 |
0 |
0 |
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Lok Fu |
20 |
20 |
0 |
0 |
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Mei Foo |
20 |
20 |
0 |
0 |
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Mongkok |
20 |
20 |
0 |
0 |
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San Po Kong |
20 |
20 |
0 |
0 |
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Sham Shui Po |
20 |
20 |
0 |
0 |
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Tai Kok Tsui |
20 |
20 |
0 |
0 |
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To Kwa Wan |
20 |
20 |
0 |
0 |
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Tsim Sha Tsui |
20 |
20 |
0 |
0 |
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Wong Tai Sin |
20 |
20 |
0 |
0 |
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Yau Ma Tei |
20 |
20 |
0 |
0 |
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Yau Tong |
20 |
20 |
0 |
0 |
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New Territories ( HK$ ) |
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Fanling |
20 |
20 |
0 |
0 |
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Kwai Chung (including terminal) |
20 |
20 |
0 |
0 |
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Shatin |
20 |
20 |
0 |
0 |
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Sheung Shui |
20 |
20 |
0 |
0 |
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Tai Po |
20 |
20 |
0 |
0 |
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Tsing Yi |
20 |
20 |
0 |
0 |
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Tsuen Wan |
20 |
20 |
0 |
0 |
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Tuen Mun |
20 |
20 |
0 |
0 |
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Yuen Long |
20 |
20 |
0 |
0 |
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Others ( HK$ ) |
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Ho Man Tin |
20 |
20 |
0 |
0 |
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Others |
20 |
20 |
0 |
0 |
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Sai Kung |
20 |
20 |
0 |
0 |
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Shek Kip Mei |
20 |
20 |
0 |
0 |
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Tseung Kwan O |
20 |
20 |
0 |
0 |
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Lantau Island & Chek Lap Kok ( HK$ ) |
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Hong Kong International Airpot |
20 |
20 |
0 |
0 |
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Tung Chung |
20 |
20 |
0 |
0 |
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Overseas Delivery Charge
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All orders we received on or before 17:00 (Hong Kong time GMT+8) will be processed on the same working day. And ordered products will be arranged for delivery immediately after successful payment is confirmed. |
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In general, ordered products will be delivered by courier service. On-site delivery service is available in most of the country/region.
If you would like to use a more economic way for delivery, please contact us before you place an order. |
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Important notes : |
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1.
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Due to the difference in law, please make sure that the product(s) you ordered can be imported at the country/region of recipient before you place an order.. |
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2.
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All delivery charge does NOT include any tax at the country/region of appointed recipient. The recipient will have to pay for all tax required. |
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3.
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If an order parcel is returned due to the import law, or outstanding payment of tax imposed at country/region of a recipient, the payment of the returned order parcel will be reimbursed to the orderer after deducting delivery charges (including send & return), broken/lost product(s) value, and administration charge (HK$100 or US$13 per order). (The way of reimbursement will be noticed.) |
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Example
Order total : HK$1,500
Delivery charge (send) : HK$100
Payment from orderer : HK$1,600
Delivery charge (return) : HK$150 (if it is paid by TeaTime)
Broken/lost product(s) value : HK$180 (if any)
Administration charge : HK$100
Amount to be reimbursed
= Payment from orderer - Delivery charge (send)
- Delivery charge (return) - Broken/lost product(s) value
- Administration charge
= HK$1,600 - HK$100 - HK$150 - HK$180 - HK$100
= HK$1,070 |
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Country / Area |
Total weight of order (including packaging material) |
500g or below
HK$ |
Every additional 500g
HK$ |
Delivery time *
(working day) |
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Afghanistan |
458 |
104 |
7 - 8 |
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Albania |
458 |
104 |
5 - 7 |
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Algeria |
478 |
104 |
5 - 7 |
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Andorra |
291 |
42 |
5 - 7 |
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Angola |
239 |
87 |
2 - 6 |
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Anguilla |
395 |
94 |
7 - 9 |
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Antigua |
395 |
94 |
7 - 9 |
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Argentina |
228 |
84 |
1 - 4 |
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Armenia |
312 |
40 |
6 |
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Aruba |
395 |
94 |
7 - 9 |
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Australia |
120 |
43 |
1 - 5 |
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Austria |
174 |
47 |
1 - 3 |
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Azerbaijan |
240 |
63 |
1 - 4 |
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Bahamas |
395 |
94 |
6 - 8 |
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Bahrain |
213 |
52 |
1 |
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Bangladesh |
155 |
47 |
1 - 4 |
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Barbados |
478 |
104 |
6 - 8 |
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Belarus |
458 |
104 |
6 - 8 |
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Belgium |
174 |
47 |
1 - 2 |
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Belize |
395 |
94 |
6 - 8 |
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Benin |
458 |
104 |
6 - 8 |
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Bermuda |
171 |
52 |
1 |
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Bhutan |
198 |
67 |
1 - 9 |
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Bolivia |
395 |
96 |
3 - 8 |
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Bosnia & Herzegovina |
458 |
104 |
3 - 6 |
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Botswana |
458 |
104 |
3 - 8 |
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Brazil |
230 |
84 |
1 - 5 |
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Brunei Darussalam |
134 |
32 |
1 - 4 |
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Bulgaria |
385 |
94 |
3 - 7 |
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Burkina Faso |
458 |
104 |
3 - 7 |
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Burundi |
458 |
104 |
4 - 9 |
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Cambodia |
145 |
37 |
1 - 4 |
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Cameroon |
458 |
104 |
3 - 6 |
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Canada |
169 |
36 |
1 - 3 |
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Cape Verde |
458 |
104 |
6 - 9 |
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Cayman Island |
166 |
63 |
1 - 3 |
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Cental African Repubic |
458 |
104 |
7 - 9 |
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Chad |
458 |
104 |
4 - 7 |
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Chile |
395 |
94 |
3 - 5 |
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China |
60 |
12 |
1 - 11 |
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China, Macau |
30 |
10 |
1 |
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Colombia |
223 |
84 |
2 - 5 |
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Congo (Democratic Rep. of the) |
458 |
104 |
4 - 9 |
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Congo (Republic of) |
208 |
99 |
1 - 7 |
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Costa Rica |
395 |
94 |
3 - 6 |
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Croatia |
385 |
94 |
3 - 6 |
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Cuba |
395 |
84 |
4 - 8 |
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Cyprus |
188 |
57 |
1 - 3 |
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Czech Republic |
240 |
78 |
2 - 4 |
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Denmark |
174 |
44 |
1 - 2 |
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Djibouti |
250 |
104 |
1 - 6 |
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Dominica |
395 |
94 |
4 - 9 |
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Dominican Republic |
395 |
94 |
3 - 7 |
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East Timor |
458 |
104 |
6 - 9 |
|
Ecuador |
395 |
94 |
3 - 7 |
|
Egypt |
208 |
54 |
1 - 3 |
|
El Salvador |
395 |
94 |
3 - 7 |
|
Equatorial Guinea |
458 |
104 |
7 - 9 |
|
Estonia |
213 |
58 |
1 - 3 |
|
Ethiopia |
249 |
84 |
1 - 5 |
|
Fiji |
109 |
47 |
1 - 4 |
|
Finland |
180 |
41 |
1 - 3 |
|
France |
174 |
42 |
1 - 3 |
|
French Guiana |
395 |
94 |
7 - 10 |
|
French Polynesia |
208 |
42 |
1 - 3 |
|
Gabon |
458 |
104 |
3 - 7 |
|
Gambia |
458 |
104 |
4 - 9 |
|
Gaza & Khan Yunis |
458 |
104 |
5 - 7 |
|
Georgia |
458 |
104 |
5 - 9 |
|
Germany |
174 |
42 |
1 - 3 |
|
Ghana |
218 |
84 |
1 - 4 |
|
Gibraltar |
458 |
104 |
3 - 6 |
|
Greece |
176 |
47 |
1 - 4 |
|
Greenland |
458 |
104 |
4 - 7 |
|
Grenada |
395 |
94 |
4 - 9 |
|
Guadeloupe |
395 |
94 |
4 - 7 |
|
Guam |
458 |
104 |
3 - 6 |
|
Guatemala |
395 |
94 |
4 - 7 |
|
Guinea (Republic of) |
458 |
104 |
4 - 9 |
|
Guinea Biaasu |
458 |
104 |
7 - 10 |
|
Guyana |
395 |
94 |
3 - 6 |
|
Haiti |
395 |
94 |
3 - 6 |
|
Honduras (Republic of) |
395 |
94 |
3 - 6 |
|
Hungary |
203 |
68 |
1 - 4 |
|
Iceland |
203 |
68 |
3 - 5 |
|
India |
215 |
56 |
2 - 5 |
|
Indonesia |
114 |
42 |
1 - 3 |
|
Iran |
292 |
62 |
2 - 4 |
|
Iraq |
458 |
104 |
4 - 9 |
|
Ireland |
174 |
47 |
1 - 2 |
|
Israel |
230 |
68 |
1 - 3 |
|
Italy |
215 |
65 |
1 - 4 |
|
Ivory Coast |
458 |
104 |
4 - 7 |
|
Jamaica |
395 |
94 |
3 - 6 |
|
Japan |
117 |
36 |
1 - 5 |
|
Jordan |
188 |
57 |
1 - 2 |
|
Kenya |
343 |
94 |
1 - 3 |
|
Kiribati |
458 |
104 |
3 - 7 |
|
Korea, North |
458 |
104 |
4 - 8 |
|
Korea, South |
99 |
18 |
1 - 3 |
|
Kuwait |
198 |
63 |
1 - 3 |
|
Kyrgyzstan |
302 |
63 |
5 - 6 |
|
Lao |
145 |
32 |
1 - 3 |
|
Latvia |
458 |
104 |
3 - 6 |
|
Lebanon |
458 |
104 |
2 - 5 |
|
Lesotho |
250 |
104 |
1 - 4 |
|
Liberia |
458 |
104 |
5 - 8 |
|
Libyan Arab Jamahiriya |
458 |
104 |
5 - 8 |
|
Liechtenstein |
174 |
47 |
2 |
|
Lithuania (Republic of) |
385 |
94 |
3 - 7 |
|
Luxembourg |
174 |
42 |
2 - 3 |
|
Macedonia |
322 |
50 |
5 - 6 |
|
Madagascar |
458 |
104 |
5 - 8 |
|
Malawi |
458 |
104 |
3 - 7 |
|
Malaysia |
102 |
18 |
1 - 3 |
|
Maldives |
176 |
44 |
1 - 2 |
|
Mali |
458 |
104 |
4 - 8 |
|
Malta |
458 |
104 |
3 - 6 |
|
Mariana Islands (Northern) |
458 |
104 |
4 - 8 |
|
Marshall Islands |
458 |
104 |
4 - 8 |
|
Mauritius |
260 |
99 |
1 - 3 |
|
Mexico |
180 |
47 |
3 - 4 |
|
Micronesia |
458 |
104 |
6 - 9 |
|
Moldova |
292 |
50 |
4 - 5 |
|
Monaco |
343 |
42 |
3 - 6 |
|
Mongolia |
218 |
37 |
3 - 6 |
|
Montserrat |
395 |
94 |
1 - 7 |
|
Morocco |
271 |
73 |
1 - 3 |
|
Mozambique |
343 |
94 |
4 - 8 |
|
Myanmar (Union of) |
226 |
44 |
1 - 2 |
|
Namibia |
458 |
104 |
3 - 6 |
|
Nauru Islands |
113 |
56 |
1 - 4 |
|
Nepal |
170 |
32 |
1 - 3 |
|
Netherlands |
174 |
47 |
2 - 3 |
|
Netherlands Antilles |
171 |
52 |
1 - 3 |
|
New Caledonia |
458 |
104 |
6 - 9 |
|
New Zealand |
111 |
42 |
1 - 2 |
|
Nigeria |
203 |
84 |
1 - 4 |
|
Norway |
180 |
41 |
1 - 3 |
|
Oman |
203 |
52 |
1 - 3 |
|
Pakistan |
171 |
52 |
1 - 2 |
|
Philippines |
96 |
18 |
1 - 2 |
|
Poland |
223 |
52 |
1 - 3 |
|
Portugal |
174 |
42 |
1 - 4 |
|
Qatar |
193 |
52 |
1 - 2 |
|
Romania |
218 |
62 |
1 - 3 |
|
Russian Federation |
225 |
78 |
1 - 5 |
|
Saudi Arabia |
235 |
68 |
1 - 4 |
|
Senegal |
260 |
99 |
1 - 3 |
|
Singapore |
96 |
19 |
1 |
|
Slovenia |
208 |
47 |
2 |
|
Solomon Islands |
113 |
32 |
2 - 7 |
|
South Africa |
230 |
109 |
1 - 2 |
|
Spain |
174 |
42 |
1 - 3 |
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Sri Lanka |
171 |
53 |
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